• Developed and deployed 5+ workflows using Power Automate to automate repetitive tasks, saving an estimated 10 hours of manual work per week.
• Analysed existing operational workflows, gathered stakeholder requirements, and implemented process improvements that reduced system inefficiencies by 20%.
• Leveraged data analysis to forecast resource needs and optimise procurement cycles, cutting operational costs by 10%.
• Maintained rigorous compliance with ISO industry standards, ensuring 100% adherence through meticulous documentation and quality assurance protocols.
• Coordinated over 500 equipment maintenance schedules annually, minimising downtime by 50% to achieve 99% operational uptime.

Senior Business Development Officer

• Engineered an automation solution using VBA to streamline administrative workflows, eliminating 80% of manual task time.
• Mentored a team of three, improving team productivity by 20% through enhanced training and collaborative processes.
• Utilised data from multiple sources to define customer profiles, improving the effectiveness of marketing strategies by 20%.

Business Development Officer

• Analysed multi-source customer data to identify new market opportunities, driving a 20% increase in service adoption.
• Translated complex client requirements into detailed service agreements, converting 85% of high-value corporate leads.
• Coordinated logistics for large-scale service delivery projects, engaging over 500 participants and improving client satisfaction by 20%.

• Held progressive roles in business development, medical sales, and laboratory quality control, developing foundational skills in data analysis, stakeholder relations, and process documentation.